As a team, we use data science and artificial intelligence
to understand the customer journey through marketing,
improve sales effectiveness, and manage operations.
We combine data from disperate systems to provide a wholistic view of every transaction.
We identify and present actionable performance metrics that go beyond conversion and handle time.
We enable accountability relative to expected performance including likelihood of conversion.
We score every agent and every call for dozens of behavioral scores and quality measures.
We enable front line managers with a tool to coach and monitor actual performance.
We use machine learning to identify best practices and insights that drive improvement.
Please enjoy some of our latest insights and findings as they relate to our work and community.
There are several off the shelf dashboarding tools that make it easy for business intelligence and communicating busines...Read More
Your data is valuable, not just the customer data you have on hand, not just the market data you use to forecast the bes...Read More